Website Offer and Refund Terms

By accepting these Website Offer and Refund Terms with your order before payment, you agree to these provisions. They supplement the Project Agreement and control over conflicting general website disclaimers or non-refundability language concerning this offer, unless a specific, separately accepted written amendment lawfully provides otherwise. "Giants Digital" means Giants Digital, 3823 Tamiami Trl E, Unit #223, Naples, FL 34112.

Price and agreed scope

The website offer costs $5,499 USD as a one-time website fee, plus $129 USD per month for the managed hosting plan. Any applicable tax or separately authorized charges must be disclosed before payment. The Project Agreement will identify the agreed pages, features, content, design direction, supported devices and browsers, revision allowance, delivery schedule, client responsibilities, and ownership or license rights. Mutually confirmed written project communications and change approvals also form part of the agreed requirements.

The order must specify when monthly billing begins, what hosting and support include, any minimum term, renewal arrangements, cancellation method, notice period, and ownership or transfer rights on cancellation. Additional work or expenses require agreement before being charged. Referral rewards do not change the client's price or reduce the client's refund entitlement.

Delivery and client cooperation

"Delivery" occurs when Giants Digital gives the client written notice and access to a substantially complete website that can be reviewed against the agreed requirements in a working production or review environment. An unfinished concept, inaccessible link, or website missing a material agreed feature is not delivery for starting the refund-request period. Minor items that do not materially impair the agreed use can be addressed during review. Access to a review environment does not replace a promised launch obligation.

Delivery deadlines are those expressly agreed in the Project Agreement, including mutually approved extensions. Client delays in providing required materials, access, decisions, or approvals may extend the affected schedule by a reasonable period, communicated in writing. Giants Digital may not rely on this clause to excuse unrelated delays within its control. The client must provide accurate materials and have the necessary rights to use supplied content.

Final sale subject to the limited refund policy

Website sales are final, subject to the limited refund rights stated here and any rights that applicable law does not permit us to exclude. This is not a no-questions-asked satisfaction guarantee. A client whose website is delivered within the agreed schedule, as adjusted under the Project Agreement, and materially matches the agreed quality, content, features, and requirements is not entitled to a refund merely because they change their mind, their business circumstances change, or they later prefer a different design.

The client has 30 calendar days following delivery to submit a refund request based on a material failure to meet the agreed requirements or a material delivery failure attributable to Giants Digital. Email alex@giantsdigital.com with the client name, order reference, affected requirement, description of the issue, and supporting examples. A timely request remains open until resolved even if its review continues beyond the 30-day period. The reporting period is not shortened by earlier payment, design approval, or launch approval.

Failure to deliver by an agreed material deadline may be reported before delivery and does not require the client to wait for a delivered website. If Giants Digital abandons the project or cannot provide the agreed website, applicable refund rights are not deferred indefinitely because delivery has not occurred. Mandatory legal remedies are not limited to this 30-day contractual reporting period.

Review and correction

Giants Digital will acknowledge a refund request within five business days and assess it reasonably against the agreed scope, project communications, delivery record, and supporting evidence. We will provide a written response stating the grounds for approval or denial. An issue can qualify where, for example, a material promised function does not work, an agreed page or content requirement is missing, the delivered design materially departs from the approved direction, or a material agreed deadline was missed for reasons attributable to Giants Digital.

Where a material issue is reasonably curable, Giants Digital may first offer a correction at no additional charge within 15 business days after receiving the information and access reasonably needed to address it. A longer correction period requires the client's written agreement. A correction is not an adequate remedy where the material purpose of an expressly agreed deadline has already been defeated or where applicable law gives the client an immediate refund right. The correction process does not extend or shorten statutory or payment-provider deadlines.

If the material failure qualifies and is not adequately corrected within the allowed period, Giants Digital will refund the $5,499 website fee and any tax collected on that refunded fee, unless the client voluntarily agrees in writing to another lawful resolution. We will initiate the refund to the original payment method within 10 business days after approval or confirmation that correction failed. Bank or payment-provider processing may take additional time. Referral commissions are Giants Digital's expense and will not be deducted from the client's refund.

Reasons that do not by themselves qualify

The following do not establish a refund entitlement when Giants Digital has otherwise performed as agreed: a change of mind; a new preference inconsistent with an approved direction; a request for features or content outside the agreed scope; failure to achieve traffic, search rankings, leads, or revenue that were not expressly guaranteed; issues caused by unauthorized modifications; or delays caused by missing client materials, access, or approvals. A third-party issue is excluded only to the extent it falls outside Giants Digital's agreed responsibility. These examples do not excuse a separate material breach or limit mandatory legal remedies.

Hosting and use of refunded work

Monthly hosting is a separate service. Website-fee refund approval does not automatically authorize retention of charges for undelivered hosting, nor does it automatically refund correctly provided hosting. Hosting cancellation, unused prepaid amounts, service failures, and transfer arrangements follow the expressly accepted hosting agreement and mandatory applicable law. Hosting fees will not continue to accrue for a terminated service merely because a website refund is being processed.

Following a full website-fee refund, the client must stop using the custom deliverables for which the payment has been refunded, to the extent permitted by the Project Agreement and law. This does not transfer ownership of the client's domain, pre-existing website, supplied content, trademarks, or other client-owned materials to Giants Digital. Any removal from service or transition must respect the Project Agreement, the client's property rights, and applicable law.

Rights preserved

Nothing here waives rights concerning fraud, misrepresentation, non-delivery, other remedies that cannot lawfully be limited, or rights provided by a payment provider or card issuer. The parties should first attempt to resolve a problem directly where practicable, but this does not prohibit a lawful dispute or require the client to miss another claims deadline. Florida law governs and the appropriate courts serving Collier County, Florida have jurisdiction except where mandatory law provides otherwise.